Batter drain after UI7

[ishan2310]

There seems to be a significant battery drain after the UI7 update on my S24 ultra, tried to even wipe the partition cache, with no positive results after. Does one wait for samsung to release an update with the respective big fixes or is there an alternative way out of this? Please help. 

[JayaPrathap]

It happens for any new software to a mobile, that's because the mobile hardware must adjust to the software Loaded and need some days understanding the usage patterns, consumption and optimising according to user needs and behavior.

So take some time use mobile in smooth way with less handling or keeping less pressure on cpu which gets settle for few days and battery problem also resets!

If it resolve your problem soon, accept and share my solution, thank you.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[ishan2310]

Thank you for this reply at the outset, but I'd like to inform you that this device of mine is not even a week old, and apparently it's not just me that's facing this battery drain issue, specially after updating to UI 7. I'm sure you must be observing there are tons of other users particularly the galaxy S25 and s24 series along with the fold and flip 5 and 6 respectively. Used the previous UI for a couple of days which came on the phone out of the box and that worked fluently and I report, there was no issue with battery. It's only after UI 7 that we're all facing this drain issue. All your methods and solutions that you'd appreciate are not going to make the phone work at full capacity and I'm sure samsung wouldn't like their customers using such top notch products at half their performance. So here we are waiting for a better and a more practical solutions from you, could be in the form of a bug fix update. Hoping you would concur and take action on this immediately