Automatic media volume zero when phone is on vibration mode

[rnjts21FE5G]

My S21FE's media volume automatically turns zero when I put my phone on vibration mode. I have changed a setting. But now I cannot remember the setting. Can anyone guide me resolve the issue?? Pleaseee 🥺

[Anikroyale]

Go into Sound Assistant (Good Lock module) and turn off "Media manner mode". This should solve your issue :)

[rnjts21FE5G]

Thankyou so much for your kind support 🙏

[Anikroyale]

The pleasure is all mine!

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device sound issue:
Clear Sound Picker data: Settings>>Apps>>Filter and Sort>>Enable "Show system apps">>Ok>>Search Sound Picker>>Tap on storage>> Clear data of Sound Picker.

Clear SoundAlive data: Settings>>Apps>>Filter and Sort>>Enable "Show system apps">>Ok>>Search SoundAliver>>Tap on storage>> Clear data.

Clear Adapt sound data: Settings>>Apps>>Filter and sort>>Enable "Show system apps">>Ok>>Search Adapt Sound>>Tap on storage>>clear data

Reset app preferences: Settings >> Apps >> Three dots (Appearing at the top right corner) >>Reset app preferences >> Reset

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support