Original topic:

5g Network

(Topic created on: 12-17-2023 07:49 PM)
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RRR1233
Active Level 4
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Galaxy S
Anyone face 5g network loss of jio on s21 plus when using only 5g by using NetMonster application? After signal lost sometime it doesn't work sometime it work without network. After disconnect internet network comes back.
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17 Comments
RRR1233
Active Level 4
Galaxy S
Yes
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Abpal
Active Level 10
Galaxy S
Exynos models shift to n28 band or lte for battery saving while in locked state.
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RRR1233
Active Level 4
Galaxy S
From now never buy samsung with exynos.
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Abpal
Active Level 10
Galaxy S
You have a flagship device, you don't need net monster for staying in 5g.
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RRR1233
Active Level 4
Galaxy S
If not use NetMonster it is shift to 4g
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Abpal
Active Level 10
Galaxy S
Only while using call or, anytime.
If while call, then ok.
If it is happening in normal internet usage also, then, it is happening due to less signal of n78 band and at the same time congestion in n28 band, so, shifting to lte.
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RRR1233
Active Level 4
Galaxy S
Happening again and again
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the 5G network is not stable yet and not available in every area properly kindly contact your network service provider regarding this and you are using the 5G only option via the third-party application which is not from Samsung. So we suggest you kindly use your device network on the 5G/LTE/3G/2G (auto connect) mode.

Warm Regards,
Samsung Customer Support

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