Original topic:

5G

(Topic created on: 11-24-2024 06:09 PM)
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Spacious
Active Level 8
Options
Galaxy S
I brought s24 ultra from USA and 5g jio is is not working why ? In India, bands are compatible but only LTE is avaliable but my nothing phone is getting 5g with the same sim in same location 
10 Comments
Wodehouse
Expert Level 5
Galaxy S
Since you've purchased the S24 Ultra from the USA, it's possible that the device is not optimized for Indian 5G bands, despite having compatible bands. Here are some potential reasons why you're not getting 5G on your S24 Ultra with Jio in India:

*Software Compatibility*

1. *Region-specific software*: The S24 Ultra you purchased from the USA might have region-specific software that's not optimized for Indian 5G networks.
2. *Lack of Indian 5G band support*: Although the device supports compatible 5G bands, it's possible that the specific bands used by Jio in India are not enabled on your device.

*Hardware and Band Support*

1. *5G band support*: Verify that your S24 Ultra supports the 5G bands used by Jio in India. You can check the device's specifications or contact Samsung support to confirm.
2. *Hardware limitations*: Although unlikely, it's possible that the S24 Ultra's hardware is not fully compatible with Indian 5G networks.

*Troubleshooting Steps*

1. *Check for software updates*: Ensure your device is running the latest software. Go to Settings > Software update > Download and install.
2. *Reset network settings*: Reset your network settings to their default values. Go to Settings > General management > Reset > Reset network settings.
3. *Contact Samsung support*: Reach out to Samsung's Indian support team to report the issue and seek their assistance.
4. *Contact Jio support*: Verify with Jio that your SIM card and account are 5G-enabled and that there are no issues with their network in your area.

*Conclusion*

It's puzzling that your Nothing Phone is getting 5G with the same SIM in the same location. This suggests that the issue might be specific to your S24 Ultra device. By troubleshooting and contacting Samsung and Jio support, you should be able to resolve the issue and enjoy 5G connectivity on your S24 Ultra.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
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Milan
Active Level 8
Galaxy S
Optimise voptimise kuch nhi hota. Bas bands unlock karde samsung. Sab chalu ho jayega. Baki sab brands dete hi hai bas samsung ke hi alag chochle chal rhe hai.
Galaxy S
Even i have bought S24 Ultra in US. In India 5g network is working fine. Only WhatsApp is not working in my mobile 😒
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RlVER
Beginner Level 2
Galaxy S

To enable 5G on your Samsung Galaxy S24 Ultra using a Jio SIM card, follow these steps:
1. Change the CSC to INS.
2. Update the phone to the latest software version.
3. Download the Google Dialer app from the Play Store.
4. Open the Google Dialer app and enter the following security key: *#*#4636#*#*.
5. Select the "NR/LTE" band.
6. Activate 5G on a Jio SIM card from another device.
7. Insert the Jio SIM card into your Samsung Galaxy S24 Ultra.
These steps should enable 5G connectivity on your device.
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Wodehouse
Expert Level 5
Galaxy S
*#*#4636#*#* may not work in S24 series. It does not work in mine.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊
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RlVER
Beginner Level 2
Galaxy S
It doesn't work on Samsung Phone app, you'll have to install Google Phone app for it to work.
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goodthings
Expert Level 5
Galaxy S
Jio true 5G network not supporting to your's device due to it's out of India variant so please use Airtel Sim only. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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boreboy
Active Level 3
Galaxy S
One of my friend purchased iPhone 15 pro max from usa for him jio 5g is working...as you mentioned above it should not work for him also right....but why it's working in non Indian variant iPhones
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that 5G is not supported in overseas models in India.

Warm Regards,
Samsung Customer Support

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