To resolve the issue please follow the below mentioned steps: 1- Check the proper internet connectivity in your device via settings>connection>mobile network>Network mode is set to LTE/3G. You can also check by wifi connection too. 2- Settings> app>3 dots/more option>show system app>search for Youtube/prime video app>Clear cache>force stop. 3- You can also check by updating the application via app store/Google play store. 4- If issue still exists then once check by uninstalling and reinstalling the required application. 5- Else, you need to once contact the concerned app developer.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
