Original topic:

sensor problems with note 10 lite

(Topic created on: 03-12-2021 10:40 AM)
349 Views
shetty28dk
Beginner Level 2
Options
Galaxy Note

Yesterday I got my Samsung galaxy note 10 lite and I've been having fingerprint and face lock problems ever since. The fingerprint sensors and the face lock don't work almost the times which is pretty much annoying. Please look into this. If so, give me some tips to resolve this issue. 

4 Comments
Ehsank
Expert Level 5
Galaxy Note
Register again with all sides of your fingers and add same finger 1-2 times ,for better result and lets see
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TimonN
Expert Level 4
Galaxy Note
Try to update to latest 3.1 via Smartswitch.
Also as @Ehsank said register same finger twice.

But still both Fingerprint and face unlock in Note 10 Lite do not work well. Major issue which hasn't improved much since launch.
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AgrimJain
Active Level 1
Galaxy Note
After facing the same problem for a few days.. Not a real solution.... But I got to know the reason behind slow/irresponsive fingerprint(FP) sensor.

If you look closely reflecting sunlight on your display's FP sensor.. you'll notice there are already some FP marks. wipe that area clean and the FP works like Charm.

Solution?

Maybe a Screen Gaurd that doesn't catch FPs easily.
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Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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