Original topic:

s pen

(Topic created on: 06-14-2020 11:54 AM)
hdeebo
Active Level 1
Options
Galaxy Note
Hi my S pen (Note 10+) shows not connected
And i tried all what i can to fix it but with no luck 

Any help?
8 Comments
MohammedSijah
Expert Level 1
Galaxy Note
Check for any solution after each of the steps below,
1) Check for any software updates.
2) Reboot the device.
3) Check from Settings>Advanced features>S pen>S pen remote.
4) Remove your phone case and screen protector if any.
5) Try in 'safe mode'.
6) Wipe cache-partition.
7) Format your phone if the pen works good in other device, else get your pen repaired.
Let me see what works for you?
hdeebo
Active Level 1
Galaxy Note
i did all of that but not formatting.
and still same issue.
i will manage to format after backup my data
hdeebo
Active Level 1
Galaxy Note
MohammedSijah
Expert Level 1
Galaxy Note
Yes, get ready for a format, but before that, visit your nearest service centre. If they ask for format you can allow them. Sometimes it may be an issue of the pen. Checking the pen with other device will be very helpful too. Thank you.
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Samsung_specialist
Community Manager
Options
Galaxy Note

Hey there,

Go to settings -> Advanced features -> S pen -> Air actions - > tap options -> reset s-pen. Do this while the S-pen is inserted on the device.

Thank you

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hdeebo
Active Level 1
Galaxy Note
i did that too many times. with the same result
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hdeebo
Active Level 1
Galaxy Note
same issue even after format the device
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MohammedSijah
Expert Level 1
Galaxy Note
Did you visit the service centre?
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