Original topic:

note 9

(Topic created on: 06-05-2020 08:45 PM)
411 Views
saadkhan12
Active Level 2
Options
Galaxy Note
Atleast  resolve the green screen once u press lock button it become green .it  occured after precious  update binary 5 update. Binary 4 was perfect .. plz humble request resolve in upcoming update .....    Due to this having a lot of inconvenience......
7 Comments
Galaxy Note
while using notes?
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saadkhan12
Active Level 2
Galaxy Note
no once unlock the screen .
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Galaxy Note
Visit service center and get your device os downgraded.
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Lauki
Active Level 10
Galaxy Note
Hope they fix this issue in the upcoming update!
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cs_member10
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve display issue kindly follow the given below steps:

 

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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lemuel97
Beginner Level 2
Galaxy Note
i just found a temporary solution for the green screen.. just swipe down and you will find "always on display". turn it on..
that would be enough to stop the green screen from coming.
it only comes when you lock and then unlock your phone.. so this would eventually keep your phone screen on all the time.. so try this ! :)
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saadkhan12
Active Level 2
Galaxy Note
found solution go n replace your screen same I did ....... pathetic Samsung for no reason spend 14k
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