Original topic:

charging time - Note 10+

(Topic created on: 05-03-2020 12:04 PM)
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PraveenKrishnamurthy
Active Level 4
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Galaxy Note
Hello,
Since a few days my Galaxy note 10+ charging time has increased significantly. It used to show "Super fast charging" when I plug in the charger and now it's showing only "Fast charging". 
And the charging time has increased a lot. Is anybody else facing the same problem? Any solutions to over come it ? Is it a software problem or something done purposely by Samsung in its last update ?

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12 Comments
MiraclePanda
Expert Level 2
Galaxy Note
1. super fast charging will show if you use a 45w charger, with 25w charger which came with the phone it should show fast charging normally it was bug before, but now its cleared with 2.1 update.
2. charging is slow because of temperature change not because of the update. our Samsung phones charges slow if the phone is hot .(switch off ur phone for 30min, switch it on & charge you will feel the difference).
3. ya I accept the fact note 10 series gets hotter 🔥 than usual which affects the charging speed & battery life.
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Galaxy Note
noted.
i agree with the "super fast charging"
but the increase in charging time has significantly gone up. but I'll do as u have said (turn it off and charge) and see what are the results.
cs_member10
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Charging " issue kindly follow the given below steps:

1)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

2) Safe mode:-Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
Note :-To exit safe mode restart the device .

3)Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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