Original topic:

battery issue

(Topic created on: 07-10-2018 12:26 AM)
297 Views
PRADEEP1977
Active Level 1
Options
Galaxy Note
i am using Note8
post recent software updates battery drains immediately after reaching 15%

did anyone facing similar issues

any workaround Will be welcome

thanks
PRADEEP
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9 Comments
Galaxy Note
is it after june update?
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PRADEEP1977
Active Level 1
Galaxy Note
after july update
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Galaxy Note
there is no such update
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PRADEEP1977
Active Level 1
Galaxy Note
last week i got that update
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Lauki
Active Level 10
Galaxy Note
Yes I'm facing the same issue. After 15% the battery is not able to hold charge. Switches off almost immediately after 5%.
PRADEEP1977
Active Level 1
Galaxy Note
yes....this is the issue I'm trying to highlight

did you checked with Samsung help

any solutions plz let me know
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def
Active Level 4
Galaxy Note
its a safety mechanism to prevent battery damage on low charge in it....its actually impressive ...
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vVARMA
Active Level 5
Galaxy Note
Please ensure that the device always maintains a good amount of charge. You don't want to overcharge it and definitely not undercharge it, as it helps in having a longer battery life.
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admin_
Expert Level 5
Galaxy Note
Thank you for being a part of Samsung community. We apologize for the battery issue you are facing in the device after update. We would recommend you to follow some troubleshooting steps in order to further isolate what you may be experiencing in your device. Find the troubleshooting steps on the provided link http://www.samsung.com/in/support/skp/faq/1101689. Please let us know what steps you have taken and if you have noticed any changes or improvements as this will help the Community to provide you further troubleshooting steps without repeating any procedure which you may have already followed. Be sure to hit ♡ when you find an answer that works for you.

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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