I owend a samsung note 8. I used it for more than six months without a problem. But in month of June i have received 2 system updates which start causing issues. (i don't know what is th3 exact problem. But i suspect this because i did install things from play store only.) After these updates the auto brightness is not working It is always very dim when auto brightness is on. Also auto ratation functionality is also not working. I have to rotate all my phots manually before sharing. I did reset to factory data once. The issues are gone for few minutes and started the problems again. I reseted the phone again and it never went back and issue are present even after factory reset. Please help to get rid of these issues Do i need to replace the phone or repair hardware?
Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. Please provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
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i handed over the phone to local agent and they found that there is an issue in sensors of the phone. auto rotation is also not working. hence they approved a phone replacement and i'm waiting for it. the phone replacement process is really slow here. i waited for it 3 weeks but still not get the phone.
