I'm using samsung galaxy note 8 for 6 months. After updating my phone from nougat to oreo my phone is having some problems. Iris scanner isn't responding, proximity sensor and auto rotation isn't working.. I've already sent some reports to samsung. But couldn't solve my problem. Now should I downgrade my device to nougat?
We do apologize for the inconvenience caused. We would like to suggest you kindly follow the below mention steps to overcome the Issue:
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account. - We would suggest you to visit nearby Samsung Service Center in order to get your device physically inspected by the Service Engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
