S_Kumar73
Expert Level 2
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Galaxy Note
After May security update, there is a problem in fingerprint sensor. The fingerprint sensor not recognize the stored one. It always says mismatch. After removing the stored prints and  saved new one. After sometime or after restart the sensor doesn't work. That too it ask us to register by pressing very hard. Previously I didn't face any issue like this. Even I factory reset my phone.  Still no use..
3 Comments
sameergupta
Active Level 6
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Galaxy Note
Can be a hardware issue..or I would suggest to wait and see if june patch might fix it.
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cs-member13
Expert Level 1
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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S_Kumar73
Expert Level 2
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Galaxy Note
@cs-membwr13 I already sent error report. As usual received chatbot reply. So far I sent 50 to 60 reports. Nothing was replied with solution. Same reply for all.
Either educate urself to understand the query or simply close the option for sending reports. Waste of money for samsung..
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