The worst customer service

[KoushikDC]

I had posted in this community before about scratches in the camera housing of my Note 20 ultra, after speaking to 10 different people from 5 different departments they sent me a replacement phone and to my surprise the replacement phone has issues with the screen, I contacted them on the 19th of October and there is no response till now, apart from this 3 customer service people have disconnected my calls, this is the worst service from a company I have ever experienced, so people who are looking to buy a phone from Samsung think twice about it. 

[vatsa24]

then you got dead pixel on screen normally unless you have more than 4 or more dead pixels they won't do anything to replace screen or phone. mostly your phone and replacement one are of same batch so you again got same issue. try dead pixel recover apps available on play store depending on your luck it might recover or not. but after paying so much money pains to get dead pixel on new phone.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. We would request you to kindly contact us through given channel 1800 40 SAMSUNG (7267864) or 1800 5 SAMSUNG (7267864) or email us at support.india@samsung.com

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[KoushikDC]

Did you not read the post or do you just copy paste a script every time?

[MiraclePanda]

lol 🤣 who the hell are you, you are not even the Admin yet you act like one & the real Admin isn't even bothered 🙄 abt a copy cat of him, this community is suffering without a community Head 😐

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[KoushikDC]

Please read the post before replying

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you to kindly visit the service center for physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support