Switching off

[Rohith177]

Yesterday night I was playing game on my Samsung note 10 + and suddenly the screen froze . Tired normal restarting but didn't happen , then I gorce restarted it then it became normal after sometime . From next day it automatically switches of and I need to force restart it by holding volume down button and power button . Why is this happening often?

[sarnandu]

which game you were playing

[sarnandu]

try to on / off safe mode

[Rohith177]

Call of duty

[Rohith177]

I play only in the night

[sarnandu]

so do that

[Rohith177]

OK I'll do this

[toshit]

This might be due to overheating (common problem in samsung) the best is visit a Service center.

[Rohith177]

OK will do that but any temporary solution for this

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support