Clear your cache data and try again. And if you're still facing the issue, then please turn out to the feedback section for help and raise an error report:
Kindly follow the steps mentioned below:
Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of the issue and attach the system log data (click checkbox)
*When you abstract the log file. Please check off the pop-up message: log file delivered
