Samsung pass couldn't verify fingerprint

[Samsung_jHCySNh]

I had to clear cash and data of the Samsung pass app on my note 9 due som error that resulted in not letting me getting in the app (the error was "samsung pass is temporarily out of service").

So when I opened the app (after data and cash are cleared) it prompted me into the login page, then it told me scan my fingerprint and whenever I do it gives me the same error message "samsung pass couldn't verify your fingerprint", in my phone four fingerprints are registered i tried all of it but the problem remains, of course I restarted the device countless times and it's updated to the latest version (OS and Samsung pass app) and also please notice that the fingerprint sensor works fine in every other place but this app.

Deleting my data on Samsung pass is not a solution because of the sensitivity of the data....I can't lose it.

1. 

[xKiller]

If you are experiencing issues with Samsung Pass not verifying your fingerprint after clearing the cache and data of the app, there are a few things you can try:

Remove and re-register fingerprints: Try removing all registered fingerprints from your device and re-registering them. Go to Settings > Biometrics and security > Fingerprints > Remove > select the fingerprint to remove. After removing all fingerprints, go back to the same menu and register them again.

Disable and re-enable Samsung Pass: Go to Settings > Biometrics and security > Samsung Pass > Turn off Samsung Pass. Wait a few seconds and turn it back on again.

Update your device's software: Ensure that your device's software is up to date by going to Settings > Software update > Download and install.

Try using an alternative verification method: If the fingerprint verification is still not working, try using an alternative verification method such as iris scanning or entering your Samsung account password.

If none of the above solutions work, you may need to contact Samsung's customer support for further assistance. They may be able to provide a more specific solution based on your device and the version of Samsung Pass that you are using. Additionally, you can also consider backing up your sensitive data to an external storage device before attempting any troubleshooting steps

[swapan1997]

You still use note 9 ?? What's your experience and battery life..🤷🤷

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[azharimam112]

scaner my galaxy note9 no working