I have been using Samsung for almost 10 years. I used to fight with iphone users and boast about advanced technologies available in Samsung. I bought Samsung phone for my dad, mom and my sister. So we are a Samsung family. But this issue of discoloration have changed my mind.
I bought Samsung Note 9 for myself and a Samsung S9 Plus for my wife. in 2019 end. Both these phones started getting this issue by 2020 end. Since I had spend too much money on these phones, have been living with this from past two years with the work around of Always on display and tapping on the phone to get always on display so that discoloration issue will not show up. For s9 plus I cannot increase the brightness which makes it practically unusable when my wife goes outside.
If a software update caused this issue, Samsung had the moral responsibility to roll back the update. I see so many Samsung users facing this issue. Whether its yours or your bloatware apps careless update that caused this issue, its your responsibility to issue a counter update to fix this. Have searched in Samsung Community to see if Samsung has responded. Did not see any response. Was badly hoping they would issue some kind of fix for these phones.
So this is end of my Samsung phone Journey. My next phone will be an iphone. I prefer Quality and longevity over your foldable phone and high mega pixel camera phones. What use is these technologies if it does not work after a year.
I have also had a Samsung Galaxy S9 Note for 2 years. I handle it very carefully and there are no signs of scratches or damage. A few months ago my mobile turned green with stripe when I opened the screen. When I leave it for 10-15 minutes or when I turn it on, the screen is fine. But after a few minutes it turns green. I have seen that many users have the same problem and think that it happened after the update made by you. Your company has not responded to this problem and many of us will leave Samsung devices forever. If you have the opportunity, solve this problem.
Starting seeing the color issues on my Note 9 Mobile, Samsung A52 got starting problem. Looks this is wide spread issue on all old Samsung mobiles series.
