Original topic:

S Pen connectivity issue

(Topic created on: 04-23-2020 11:22 PM)
656 Views
hrishikeshs
Active Level 2
Options
Galaxy Note
Hi, I've been facing an issue with S Pen connectivity for the past two days. I tried the Reset S Pen option from Air Actions, but still I couldn't connect my S Pen. Could someone please help?

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9 Comments
Devaraj
Active Level 7
Galaxy Note
please insert and wait for 5min.. after restart phone and check...
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hrishikeshs
Active Level 2
Galaxy Note
Thank you for your response. I did restart my phone but still the issue persists.
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Galaxy Note
Have you recently dropped your phone in water or is there any incident with Water spills with your phone?

If 'Not'

Can you confirm your device model and are you using any flip case or Back case on your Device?
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hrishikeshs
Active Level 2
Galaxy Note
Thank you for the response. No, I did not drop the phone in water or spill any liquid over it.

My phone model is Galaxy Note10+
Galaxy Note
Are you using any case on your device?
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hrishikeshs
Active Level 2
Galaxy Note
No, I'm not using any phone case.
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Dilli
Expert Level 5
Galaxy Note
I think your S Pen is not communicating with your device. If in warranty get it checked . But I wonder how you will visit with the lockdown. Call Samsung and try what they say
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Aashish
Expert Level 4
Galaxy Note
Go and turn on use multiple pens in Advanced settings and then try?
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cs_member10
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

As you have tried all the steps , we request you kindly do visit the serivice center once the lockdown is over. As your pen needs physical inspection.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support