Anonymous
Not applicable

When I open Galaxy store on my Note 9, I get the following message:

"Something went wrong while connecting to the Galaxy Store. Try again later. (UHE:23c677ebc019)"

 

Did anyone come across this issue and resolve it? So, far I have

1. Cleared cache and data

2. Reset app preferences

3. Deleted 

2 Comments
Active Level 3
Clear Google Play Store cache and data

Another troubleshooting step that you want to do with the Play Store app is to clear its cache and data. Open Settings app. ... Tap Clear cache button. Restart your S9 and check for the problem.
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Moderator
Moderator

Hey, request you to raise an error in  the feedback section. 

 

Kindly follow the steps mentioned below:

 

 Log in Samsung Members app > Click “+ button” at the bottom right > Click “Send feedback” > Click “Error reports” > Add detail of the issue and attach the system log data (click checkbox)

 

*When you abstract the log file. Please check off the pop-up message: log file delivered

 

You can also check this link which explains in detail the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...

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