jeremy04
Beginner Level 2
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Galaxy Note

My galaxy Note 9 has started giving a green screen out of no where since this morning. Its very surprising how the screen turned green with horizontal lines while I was using the phone. So no drop, nothing bump the phone was in my hand and was showing the normal screen and suddenly the the screen turned green. I have tried restarting the phone and the after the screen still green.

 

Those observations only happened after performed Samsung update. The software information

 

Version: N960FXXS7FUA1/N960FOXM7FUA1/N960FXXS7FUA1

Security patch level: 1 January 2021

 

Please help to solve this issue. If not, please provide steps to downgrade to the old software. Thanks! 

 

2 Comments
pprit
Active Level 7
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Galaxy Note
use your phone at lower brightness and see it work because i have also faced thia once in note 9
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Samsung_Support1
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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