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01-29-2021 06:40 AM in
Galaxy NoteMy galaxy Note 9 has started giving a green screen out of no where since this morning. Its very surprising how the screen turned green with horizontal lines while I was using the phone. So no drop, nothing bump the phone was in my hand and was showing the normal screen and suddenly the the screen turned green. I have tried restarting the phone and the after the screen still green.
Those observations only happened after performed Samsung update. The software information
Version: N960FXXS7FUA1/N960FOXM7FUA1/N960FXXS7FUA1
Security patch level: 1 January 2021
Please help to solve this issue. If not, please provide steps to downgrade to the old software. Thanks!
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01-29-2021 07:17 AM in
Galaxy Note- Mark as New
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02-01-2021 10:21 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support