Original topic:

Note 9 security patch due

(Topic created on: 06-04-2020 11:25 AM)
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RanbirKrShaw
Beginner Level 5
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Galaxy Note
Hello,
My samsung galaxy note 9 has been running on March 2020 security patch and its june 2020 already. Recently there has been battery drainage issues and there needs to be a quick fix to this.
Please provide an update asap!
6 Comments
Dilli
Expert Level 5
Galaxy Note
It will come but its delayed. They may bring all security patches with UI 2.1.
AK0101
Active Level 6
Galaxy Note
Samsung ,

They have been giving same suggestions to everyone out there. And still none of the Note 9 users are able to resolve this issue.

Why is it so hard to digest for Samsung that it started after March update.

Don't they think they should provide us the right update regarding this issue.

Or at least have the guts to accept that indeed this is Samsung fault.

This would be my last Samsung device.

RIP SAMSUNG IN MY LIFE
Lauki
Active Level 10
Galaxy Note
Lockdown did the delay and now Samsung is adding to it. No clear transparency on when and what update the device will receive in the coming days!
cs_member10
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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AK0101
Active Level 6
Galaxy Note
So,

All the users who suddenly started facing heating issues , screen discoloration and other bugs after March 2020 Security update should visit service centers.

Even though none of them has any physical damages.

And you still want us to visit service centers that too for your buggy software updates.

And to add on this all the users are out of warranty.

At least use some common sense that this started happening to every note 9 users around the world . And you guys are harassing us to visit the service centers that to in COVID19. Where all the service centers are closed.
Tejdeepk
Active Level 3
Galaxy Note
I have got a notification for security patch level and below are the details.

Build Number : N960FXXU5ETF5
Android version : Q(Android 10)
Release Date : 2020-06-17
Security patch level : 2020-06-01

For more info check below link.

https://doc.samsungmobile.com/SM-N960F/INS/doc.html

just wanted to check if any one else have got this notification and tried to install it? any luck with in testing these issues? (screen discoloring or battery draining or screen flickering or green horizontal lines appearing)
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