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Active Level 5
So Samsung ,

 You have been giving same suggestions to everyone out there. And still none of the Note 9 users are able to resolve this issue.

Why is it so hard to digest for Samsung that it started after March update. Don't you think you should provide us the right update regarding this issue.

Or at least have the guts to accept that indeed this is Samsung fault. This would be my last Samsung device.
6 Comments
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Expert Level 5
note 9 users cannot solve this issue created by Samsung. Only they can, so wait for their resolution
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Active Level 10
This has been the issue since the March patch. Hopefully the next patch should fix this!
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Active Level 6

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

We are very sorry for the inconvenience caused to you and if you have tried all the steps we request you kindly visit the service center as your device needs physical inspection, to check for the service center opening timings kindly connect with our chat support through given link :  www.samsung.com/in/support

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Active Level 5
So,

All the users who suddenly started facing heating issues , screen discoloration and other bugs after March 2020 Security update should visit service centers.

Even though none of them has any physical damages.

And you still want us to visit service centers that too for your buggy software updates.

And to add on this all the users are out of warranty.

At least use some common sense that this started happening to every note 9 users around the world . And you guys are harassing us to visit the service centers that to in COVID19. Where all the service centers are closed.
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Active Level 2
note 9 not a good device it has so many problem created after one year
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Active Level 5
All indian Users of Note 9

Please follow this link to escalate to CEO help desk

https://www.samsung.com/in/support/write-to-our-ceo/
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