Original topic:

Note 20 Ultra SA 5G issue

(Topic created on: 06-02-2023 06:35 PM)
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Arun1405
Active Level 4
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Galaxy Note

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Samsung openly cheating with customers, they have send a confirmation mail to me "after update your phone you will able to use 5G" but this software update is security patch update. They are making fool, misleading, misguiding to customer. 

Where is the 5G in note 20 ultra and when will we able to use the services this is a million dollar question 🤔 
8 Comments
Arun1405
Active Level 4
Galaxy Note
Yes
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Arun1405
Active Level 4
Galaxy Note
What you think...? Without update the device I have posted this post.?Screenshot_20230602_125613_Software update.jpg
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Anikroyale
Expert Level 5
Galaxy Note
I have seen quite a few other people mention that they are able to use 5G (Jio True 5G) in the Note 20 Ultra devices. Just because your device isn't getting it doesn't mean Samsung is "openly cheating with customers". Is your network mode set to "5G/LTE/3G/2G"? Have you received Jio's welcome offer? Is True 5G available on your SIM? Are you in a 5G location?

https://r2.community.samsung.com/t5/Galaxy-Note/NOTE20-ULTRA-5G-STANDALONE-SOFTWARE-UPDATE/td-p/1392...

https://r2.community.samsung.com/t5/Galaxy-Note/Big-Breaking-Note-20-Ultra-Jio-5G-Software-update/td...

https://r2.community.samsung.com/t5/Galaxy-Note/JIO-5G-for-Note-20-Ultra/td-p/13932767
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Arun1405
Active Level 4
Galaxy Note
You think we have not checked these basic things....still it's showing in jio website your phone is not supporting 5G..how much samsung paying to you to cover this type of issue..? If 5G service not available in my city then why I have that much of curiosity to use it..? Under budget smart phone they are using true 5G and we have SAMSUNG FLAGSHIP PHONE and we don't have rights to use it...do you have any answer ? Can you please tell me the model name of your device!Screenshot_20230601_155023_Chrome.jpg
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Anikroyale
Expert Level 5
Galaxy Note
I have shared 3 posts where the users are using 5G in their Note 20 Ultra devices. If your phone isn't supporting it, then maybe something is wrong on your side? Don't you think? Did you check the welcome offer? Does your SIM say True 5G supported? Jio is known to have these issues, so its highly probably that its Jio's fault, not the phone's.

Also you need to check that behavior, no one is paying me to cover anything. Don’t put forward false accusations.
RoroZoro
Active Level 3
Galaxy Note
Its called r***i rona brother,ignore it...
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RoroZoro
Active Level 3
Galaxy Note
Its working in my area
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ank789
Beginner Level 2
Galaxy Note
I hve Note 20 Ultra ftom Today my phone getting 5g Jio Support. I just inserted sim of Airtel for checking 5g Working or not. After that I reinsert jio sim and now it's working 5g mode.Screenshot_20230604_232159_Samsung Members.jpg
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