Original topic:

Note 20 Ultra Charging Information (Lock Screen)

(Topic created on: 12-17-2020 04:58 PM)
jiliannesantos
Beginner Level 2
Options
Galaxy Note

There is no display of "Super fast charging. 95% 13m until full" in my lock screen. 

 

My current settings are:

Always on Display - off

Show Charging Information - on

 

When I turn on, Always on Display - charging information shows. But I don't want my phone to be Always on Display.

 

I already called the Samsung Hotline, they remotely checked and reset my settings but still it does not show. They said that maybe it's the software. 

 

Current software I have is: N985FXXU1ATJ1 / N985FOXM1ATJ1 / N985FXXU1ATJ1

Security Patch Level: 1 October 2020

 

If anybody knows why this is happening, please let me know :)

 

Thank you!

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18 Comments
Samsung_specialist
Community Manager
Options
Galaxy Note

Hi there, 

You can call the call center and request remote assistance to resolve the issue. Or, bring the device to a Samsung Service Center to change a setting. 

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jiliannesantos
Beginner Level 2
Galaxy Note

Hi, as I have mentioned in my post I have already called the call center and they remotely assisted me but unable to resolve my issue. 

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Galaxy Note
Hi there, can you please post a screenshot of the the lock screen while charging?
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jiliannesantos
Beginner Level 2
Galaxy Note
Here's my Note 20 ultra and my dad's S10+

received_149761476574562_241.jpg

received_852179812283189_240.jpg

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Galaxy Note
Ok, AOD is turned on in your dad's device, and I believe it's set to TAP TO SHOW.

You have to turn on AOD on in your Note 20. If you are not a FAN of AOD, you can set it to TAP TO SHOW.
Then turn on show charging information.

AOD_0_18252.jpg

AOD_1_18251.jpg

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jiliannesantos
Beginner Level 2
Galaxy Note

I did this already... But for my dad's phone I don't need to tap to show the charging information. It just stays on the black screen. My phone just recently came from the service center because of the LCD screen, I'm wondering if it has something to do with this. Because before, even the screen is off I can still see the charging information. But now, it's just completely black. 

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jiliannesantos
Beginner Level 2
Galaxy Note
This is my current settings and the other picture is when I plug my charger, still no text shows

received_188201259644008_251.jpg

Screenshot_20201217-180138_Always On Display.jpg

Screenshot_20201217-180017_Settings.jpg

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jiliannesantos
Beginner Level 2
Galaxy Note
Even when I plug the charger on my phone (while phone is locked), I can only see the circle with the percentage but there is no text at the bottom
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Galaxy Note
Themes can change AOD settings. Try the default theme.
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