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Original topic:

Note 20 Ultra Battery drain. It's back ig.

(Topic created on: 11-29-2022 11:13 AM)
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Shaurya7
Active Level 6
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‎11-04-2022 09:53 PM (Last edited ‎11-04-2022 10:11 PM ) in 

Galaxy Note
Using Galaxy Note 20 Ultra for 2 and half year now, since the sofware update received few months back the device battery backup has reduced drastically. Before the device use to run for near about 2 days in a single charge on the same usage duration, but now it barely runs for 16h. The battery is consumed highly in standby mode (screen off time). 

The screen on time of the device is attached in the pic along with the apps consuming battery. Also another pic of the list of apps installed on the device is attached. 

I use the device less, maximum its 4 hours a day, mostly me avg screen on time is 2 hours.


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Note:- I have already performed factory reset, but it dint worked, nor any any 3rd party battery draining app is installed. Also the battery health of the device is good.

Also, unused apps r already put to sleep and adaptive battery is on. I had also visited the service center and they said me that the device physical condition is good including the battery.
10 Comments
cs_member8
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‎11-29-2022 11:13 AM in 

Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. And please follow the easy troubleshooting steps which might help to solve the issue.

Battery optimization helps you to boost the battery performance of your device. To check battery optimization:

Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory

Kindly turn off the smart features of the device and other connectivity features when not in use, which will eventually help you to reduce battery power consumption (smart features such as Motion gestures in advance feature and Bluetooth, Wi-Fi, Hotspot, etc.).

Please follow the below steps:
1. Swipe down on the home screen to open the notification panel.
2. Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn off.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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