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Beginner Level 2
Recently purchased galaxy note10 lite.
The Fingerprint  and face unlock are really bad and don't work most of the times
4 Comments
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Active Level 4
yes bro 10000 kah phone vivo u20 kah fingerprint fast hai or samsung oneui bhi stable nhi hai buggy ui hai
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Hi there,

 

Please perform the below mentioned steps to resolve the fingerprint issue:

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

Please perform the below mentioned steps to resolve the face lock issue:

> Perform the reset settings (settings>>general management>>reset>>reset settings).

> Check by re-registering the face recognition lock.

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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Beginner Level 2
I also suffering the same problem
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Beginner Level 2
I am also facing the same issue
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