Original topic:

Note 10+ android 11 connection problems

(Topic created on: 02-03-2021 03:01 PM)
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Arlodeparlo
Beginner Level 2
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Galaxy Note

Hi, I recently updated my note 10+ to android 11 but since then the device has bad connections to WiFi and 4G connections drop for no reason and reconnect again. Only 2 bars of 4G while it had 4 before. Wifi has the same issues. Youtube reverts to low quality to keep up. Rebooted te phone multiple times but to no avail. This was not a problem before the update. Location and other equipment did not change. Help!

4 Comments
Ehsank
Expert Level 5
Galaxy Note
if these happened just after update then do these steps and then observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect withpc/laptop/type C earphone only for Android 11 )

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

d. go to settings >general Management >reset>reset network
Galaxy Note

did all of this,yet no improvement.the stupid developers at samsung really ruined such a beautiful device with their unbaked android 11 one ui 3.0 update in india.so many complaints about all these issues & no fix even after releasing 2 security patch updates.disgusted!

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Husein53
Active Level 4
Galaxy Note
i didn't received the update yet mine is note 10+
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Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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