Original topic:

Note 10+ Note 20 Ultra 5g problems with Android Auto and Android Auto Wireless

(Topic created on: 01-29-2021 09:44 AM)
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dlpastel
Beginner Level 2
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Galaxy Note

Description: There are two problems with the Android Auto and Android Auto Wireless:

1. When calls made using the Talk button on the steering wheel, I can hear the caller but they cannot hear me. It appears that the microphone is not disconnected from the Google Assistant and connected to the call. When this happens, you can press the phone icon on the display then press the Bluetooth icon, then select speakerphone and then the caller can hear you. Of course this defeats the whole idea of hands free and is distracting to be looking at the screen. This problem occurs 95% of the time.

2. The phone rarely will connect wirelessly and constantly falls off the connection to the car. I have reset the radio to factory, removed all Android auto connections on both the car and the phone. Usually you can get it to initially pair after that but as soon as you stop the car and start it again, the phone will not connect to the car with Android wireless. The phone may show up as being a connected phone that can be used but will not connect. Many times it will say searching for available phones and eventually give up saying this phone is not compatible. The connection works with a cable but the 1st problem of a call not being heard by the receiving party still exists on cable or wirelessly.


It would appear to me that it is either a software problem with the car stereo or with Android wireless since it happens with a completely different phone and also with a different car.

My Car is a 2021 Honda Accord EXL Hybrid

I have brought the car to the dealer and I also bought a brand new Galaxy Note Ultra 5g to eliminate the phone from the equation.
The dealer tried the phone in a brand new model on the lot (my same model and year) and the problems also occurred on the new car.

The problem happens on both the Galaxy Note 10+ and the Galaxy Note 20 Ultra 5g

2 Comments
Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Ammu02
Beginner Level 3
Galaxy Note
Same problem with me, technocle team is unable to resolve this is my last samsung phone, samsung is no more brand to spend for premium flagship phones.
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