Original topic:

Note 10 Plus charging issue

(Topic created on: 11-11-2021 05:31 AM)
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sidiculous
Active Level 6
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Galaxy Note
After the last update, the original Samsung charger has stopped working. It charges with third party chargers, which let me to believe my charger was bad, so I went and bought a brand new original Samsung charger, that one doesn't work either. 

Tried charging with the phone off, tried changing cables, plug points, but original chargers are just not detected.

Third party chargers work, but I can't get fast charging. I've tried everything except a factory reset. Any ideas? I'd really appreciate some help. Thank you!

Edit: USB OTG isn't working either. It won't recognise my flash drive. So I'm guessing it's a hardware problem to do with voltage regulation.
5 Comments
Sohel321
Active Level 7
Galaxy Note
You can see by changing the data cable
Galaxy Note
Try changing ur data cable once.
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sidiculous
Active Level 6
Galaxy Note
I did. No use. Other cables also don't work. And the same cables charge my phone on third party chargers.
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/my-galaxy-device-is-not-fast-charging-how-do-i-fix...

However, you can also visit bit.ly/3l9Cksp to know how to optimize mobile charging.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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sidiculous
Active Level 6
Galaxy Note
Just a follow up. I took the phone to the service centre, they advised me to change the type c connector as well as the battery and power circuit. I got all that done, for 3.8k, everything is working fine now. Thanks, Samsung!
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