I replaced a new battery for my Note 20 ultra in a Samsung Authorised service center since earlier phone diagnostics showed that battery health is weak and needs replacement . Even after replacement yesterday, when I use diagnostics to check battery life, it still shows "Weak - Action required". Is this a calculation/Software issue or did my service center provide poor quality/ Old battery?
We acknowledge your query and apologize for the same. We request that you kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Thank you all for commenting and showing your interests. This problem was solved in the service center after they struggled knowing not what to do. They even completely erased my phone and reinstalled the OS (what they called flashing) but it was not resolved until the service engineer phone called someone. He was instructed to do some diagnosis and stuff through their PC which solved the problem. The service engineer told me that this is a recommended process to be done after changing battery but not done usually, anywhere. Doing that made my phone show that battery health is Normal. Anyway I'm confirming if the battery is in it's 100% health using a third party app, so that I can replace the battery within warranty period of 3 months (as told by someone who called me from Samsung), if battery deteriorates.
Now are you getting Good SOT ? Cam you plz ask your service what they did bcz am also facing the same issue still after replaced to battery from Samsung
SOT - Screen On Time? Not yet experienced a satisfying battery performance. The change doesn't even last a day for normal outdoor use. He couldn't state that clearly to me. He said something like "Battery Diagnostic". I think he didn't know much about what he did... He was being instructed on phone by someone. Anyway making it show 'Normal' won't increase battery health. I recommend monitoring using a third party app.
After more than 2 months of usage, I'm getting a good SOT. Good battery health is confirmed with Accubattery app. Nevertheless 4500mAh is never enough for flagship models. If I go out for a day I should bring a charger just for map/camera use.
I'm not sure what you're talking about. But my last software update was on September 28. And there is a September 1 dated security patch waiting to be installed.
