N20 Ultra Pink line issue still unresolved

[kiss24]

This is the condition of Samsung's premium phones. I think the time has come to say goodbye to Samsung because now Samsung is not reducing the problems of its premium customers. I think this is Samsung's new way of earning money and this is fraud. Who agrees with me?

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

[kiss24]

I have already done these activities and also visited Samsung service center. They told me for screen replacement, for which they will charge. But this failure happened due to Samsung's software update and it may also be a global issue as many people have reported it in social media. So Samsung should repair this screen replacement free of cost so that our trust remains with Samsung. I am a premium customer of Samsung and use Samsung's flagship phone. Please replace my screen as there is no fault of mine in this.