I'm trying to open the messages but every time I tap on the messages icon the phone just vibrates and messages app doesn't open, then it shows the very recent text message from status bar. I've tried clearing cache and even the app data, it starts working but in next 1 or 2 days the problem reoccurs.
Thank you for reaching out to the Samsung support communities! You have tried a great step clearing message data. Please follow the below mentioned steps to check the issue:
- Check message update from Galaxy app. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account. - If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
