I am a Note 20 Ultra user since last 2 years. Suddenly seeing a line on the screen. Approached customer care and I was assured that I will get a free replacement of the screen. When I reached to nearest service center my purchase bill from Croma is denied. Writing to Samsung partner but no one is responding. Despite being a premium Samsung user, feeling cheated with this behavior.
Write to samsung CEO mail ID and also share the problem on twitter with tagging some of the top positioned employee of samsung then hopefully you will get some solution...try your luck
Thanks for your suggestion. I did both. Wrote to Samsung CEO and got acknowledgement that the mail is received and they will revert. But there is no revert since last 8 days. I also put my problem tagging Samsung India, Samsung Mobile and Croma. No revert from Samsung but Croma reverted that they will fully support me.
As per your concern, you have already visited the service center we would request you to kindly share the job sheet number and contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send). So it will be helpful for us to resolve your issue.
Hello Samsung Customer Support, Please read my post. I have already taken the phone to Authorized Service Center. The phone was purchased 2 years back and valid Croma Invoice was submitted as proof. However, Service Center is not accepting the Croma Invoice even after Croma confirmed that this is a genuine Invoice.
