Lazy customer support doesn't seem to read reports

[Siddhu1512]

Even when a bug report is given with baby steps for how to reproduce the error, these lazy customer support people always want a screen recording.

[akhieshkumar]

Screen recording problem

[akhieshkumar]

Screen recording problem model name f14

[Siddhu1512]

I don't understand your comment

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file for the analysis of the issue properly with share the video clips and images for better understanding. This will help us to further investigate and resolve your device issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Siddhu1512]

All log reports were sent properly, within 15min of the occurance. Samsung employees should be taught how to read and understand.

[21451203246538125860]

5695

[Siddhu1512]

?