Hotspot issue with Jio sim

[Anonymous]

Hi,

I am using Samsung Galaxy Note 10 Lite from the past 10 months with 2 Jio sims. Everyday the main sim in slot 1 is used for the mobile data and the phone is then used as a hotspot device. The mobile data used to disconnect/break/stop earlier also but it was for a few seconds and hence bearable, the mobile data icon was always there it's just that the internet stopped working for a few seconds. The last ota update was on 17th September. Here is the software version installed in the phone

Now since the last week of September, if the phone is connected as a hotspot device with any other phone/pc/laptop etc. the internet stops to work all of a sudden. The mobile data icon is there but the internet just doesn't work. It works if we restart the phone multiple times or turn on/off airplane mode many times. But the problem again starts after a few minutes. This does not fix it permanently though. The internet just stops working. It doesn't work in the phone too.

If we turn off mobile hotspot then after half an hour or so the mobile data works flawlessly in the phone with maybe one or two disconnections which are for a few seconds in the phone. But a few minutes after the hotspot is turned on this issue starts again. Swapped both Jio sims from slot 1 and 2 and vice versa but it didn't help. Removed sim 2 and then swapped sim 1 (the main sim) from slot 1 to 2 but the same issue was there after the hotspot was turned on. At home, we are using many other Jio sims with other Samsung phones which are then used as hotspot devices and they all work fine. Tried resetting the network settings many times but no help.

Inserted a sim from some other operator in slot 1 and moved the main Jio sim to slot 2 yesterday and the mobile data and hotspot is working fine. If I switch the mobile data to slot 2 with the main Jio sim the mobile data works fine but a few minutes after the hotspot is turned on this issue again starts. This main Jio sim is able to make and receive calls and send and receive text messages just fine. Formatting the phone is the last option. What should I do?

Edit- Last night I opened up the camera to click up a document's picture. The camera by default opens in 1.0x mode, the screen became totally white with a pinkish hole in the middle. Same when I changed it to 2.0x mode. It worked fine in the 0.5x mode. I restarted the phone and it's all fine, as of now. Is this all happening due to the update?

Thanks

[zzzzzzzzzzzzzzzzzz]

Happens to me sometimes too and it's very frustrating. I think even formatting the phone will not resolve this issue.

[Anonymous]

Thanks for replying. Can you please explain more about that? Which sim are you using? OS version etc.? When did this issue start? Have you formatted the phone?

For me this issue is happening only with a Jio Sim. It works fine with the sim of some other isp with which I have tried.

[Anonymous]

Bump

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.  

Warm Regards,
Samsung Customer Support  

[Anonymous]

Hi,

Thanks for replying. I have already shared the concern there but no one is replying. Are you an official Samsung rep? Is there any Samsung Dev on this platform?

[RohanGhag]

OK, This Sounds Frustrating, but don't think there's a solution to this , because the Mobile Works For a while , then stops , if your restart your device then it again starts working,
Have you set any data limitation for usage, which could hinder the connection, also as you have mentioned it works fine on other devices , so could not be a issue with the SIM , This Seems more like a isolated Software glitch,
If would Suggest you to reflash the firmware , or just factory reset your device .

If this does not help then , could be antenna issue on the device or a modem issue

[mkgfcut]

Vtf