Resolved! Solved

Original topic:

Green Line after July 2024

(Topic created on: 10-31-2024 02:55 AM)
214 Views
faisalpatel
Active Level 4
Options
Galaxy Note
I have a Samsung Galaxy Note20 Ultra 5G, which I bought back in 2020. In October 2022, I got a green line on the screen, and Samsung replaced it. However, in 2024, the same issue has occurred again on the same device, without any physical damage. What should I do?


6 Comments
ManishaLepcha
Active Level 8
Galaxy Note
Go fir free screen replacement police...
Go service center as fast as you can
0 Likes
USHIRAA
Active Level 7
Galaxy Note
Display gone. Hardware issue. If warranty there, free exchange of screen at authorised service center else have to pay specified amount.
0 Likes
Solution
MR_PRIME
Expert Level 5
Galaxy Note
You can also get free replacement if your smartphone name is not in list But you'll have to follow some steps and that will took more patience and time.

Capture a picture of your smartphone and post on twitter with proper explanation and tag Samsung and Samsung India.
After wait for sometime, you will be asked to share your contact info in message after that one of the member will directly coordinate with you.
He will ask you to submit your smartphone to service center and they can't refuse.if they refuse directly call that authorised person. service center will dignose your smartphone and send the report to Samsung directly. After your phone's display would be replaced free of cost.

It may take around 15 days

Plz Accept solution clicking on 3dot right side nd Do follow for Regular Updates.1722830246361.jpg
0 Likes
goodthings
Expert Level 5
Galaxy Note
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
faisalpatel
Active Level 4
Galaxy Note
Sadly my free repair was rejected stating my device is 4 years old
0 Likes