If an error occurs during Installation or update, do the following:
Step 1. Open your phone’s Settings menu.
Step 2. Tap on “Apps.”
Step 3. Tap on “Galaxy Themes.”
Step 4. Tap on “Storage.”
Step 5. Tap on “Clear data” then “Clear cache.”
If the same error message keeps coming up, contact us and attach the system log following these steps:
Step 1. Long press on your Galaxy device’s home screen.
Step 2. Tap the “Themes” icon.
Step 3. Tap the “Menu” icon from the main screen.
Step 4. Tap the settings icon of the Galaxy Themes menu.
Step 5. Tap “Contact us.”
Step 6. Tap “Error reports.” Scroll to the bottom and tap “Contact us / Error reports.” On the next screen, just fill in the information required and send the report.
