Galaxy Note9 Discoloration and Heating Issues

[Arunspike]

After the latest update on March 2020, I see screen discoloration, heating issues, and lower display resolutions. This includes a green and yellow tint across the displays, grainy black lines when devices’ brightness auto adapts at lower levels, and screen resolutions that randomly drop after handsets overheat. 

Please advise a solution.

#Note9 #Discoloration #Heating #displays 

[raghavseth]

yes after the latest update of march phone has lot of issues my screen has totally spoiled and I can see color spread everywhere red color is there on 3/4 of the screen then phone gets heated very fast and while charging also I have the same heating issues i am using the original samsung charger, then while using applications the phone automatically pops out of the application and it comes to the home screen I am not able to guess what is the issue with Samsung phones the exynos processors and that's the biggest failure and Samsung provides this in India and rest other countries they have snapdragon processors I don't know why Samsung is doing this I am a big time fan of Samsung phones like using note series since last 8 to 9 years like note 2 then note 8 n now note 9 at present I also have s series phones with me I don't think I would like to continue with Samsung anymore waste of time n money if you see on Google lot of people have complained about the screen color issues then heating and software problems I am also posting the pics of the screen if you see it properly you can see the red color marks in between of the screen I would appreciate if Samsung guides me properly and helps me out with the issues that I have and if they don't guide n help me I guess then this would be the last Samsung phone and product and I wont buy any products of Samsung

[hedgehog]

https://thedroidguy.com/how-to-fix-samsung-galaxy-note-9-display-has-random-patches-of-color-1096074...

try this maybe it could help but let me tell u this soon going to be a hardware problem

[Arunspike]

The screen issue is intermittent. It's occuring randomly and after some time, on it's own, it becomes normal. Let me try out some of these options.
Thanks for now. 👍

[raghavseth]

screen issues after latest update I have attached a pic of it and you can see red lines in the screen the red color has spread on the 3/4 of the screen, phone is lagging, and phone gets heated all the time while charging it has the same heating issue and my last comment about it has been deleted by Samsung executives and Samsung provides exynos processors in India and other countries snapdragon processors and snapdragon is 20 to 30 percent more faster than exynos processors I hope Samsung guides me properly and helps me in solving my phone problem and if not then I would not buy any products of Samsung

[Gurynz]

i am also having the same issue. please advise.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

Check device in safe mode:-

Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Send feedback > error report/ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Arunspike]

Thanks for the inputs. The issue persists even when I am in Safe mode. Would we get an OS update for these issues at the earliest?

[Arunspike]

Updated the mobile to latest Software update(June 1, 2020) but all the stated issues still persist.

[Samsung_xg67Tp7]

I have the same issue. 

To make it a bit less annoying, try disabling the automatic brightness control. It won't get discoloured that frequently.

Then hope this issue goes away with the next update. Or it would be time...

Cheers!