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05-13-2020 12:48 AM in
Galaxy Note
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05-13-2020 08:10 AM in
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05-13-2020 08:32 AM in
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05-13-2020 01:05 PM in
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05-15-2020 12:00 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
We at Samsung understand your concern. Kindly follow the below mentioned steps to improve the performance of the device:
1. Too many apps installed on device may cause the device heating issue. Uninstall the unnecessary apps if not using them.
2. Usage of mobile phone when charging may cause the heating issue. So we recommend you to avoid usage of mobile phone while charging.
3. Long duration of graphics intensive gaming sessions may cause the heating issue.
We would request you to please click on the mentioned link to resolve the issue related to device heating:https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If the issue still persists, register your concern in Samsung Members Application in order to assist you better. (Samsung Members App > Feedback >Error report > Attach log file for any issue)
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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06-27-2020 11:12 PM in
Galaxy NoteI had followed all steps provided by Samsung on my Note 9 (including the safe mode method), but nothing worked. Due to the current Lockdown, I didn't even feel comfortable to approach the service centre. I was eagerly waiting for Samsung's new update (2.1) to be released & hoped that this update will fix the screen discoloration. However, today when i finally updated the software to UI Version 2.1 (Android security patch level 01 June 2020), the green screen issue still persists on my Note 9. I am quite annoyed with Samsung not being able to provide a solution to their so called premium model phone.
As of now, the display is worse than a 100$ phone available in the market. Didn't expect this from Samsung. I hope Samsung is listening to all the users who have invested considerable amount to buy this phone. Please........ we need an immediate solution to solve the display issue. (For your info, I have not installed any games on the device).
