Bought this phone last week. Wish I knew that the biometric sensor does not work properly, I would have never bought this phone. I was a midrange mobile user and wasn't expecting this from SAMSUNG in premium series phone. Plz fix this issue as it is very annoying in front of someone if ur biometrics doesn't work.
Please note that I have not put any temper etc on phone.
More may not always be better, but it's undoubtedly better to have multiple registrations of the same finger. Registering each finger twice gives the phone more data to compare each scan to, and will increase unlock success rates. Be sure to use different angles when registering.
2. Keep the Fingerprint Reader Awake
Typically, the fingerprint reader isn't always scanning for presses. It's an obvious battery saving feature. This means that, particularly when the display is off, the unlocking process first has the phone wake up the scanning activity before anything. By keeping the activity awake, it likely shaves off some time from the total unlocking process.
It's easy to do.
Open Settings Special Access Optimize Battery Usage Toggle "All" apps Toggle off "com.samsung.android.biometrics.app.settings"
Please perform the below mentioned steps to resolve the issue:
* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
