Fingerprint lock buggy and not working most of the time on Galaxy Note 10 Plus

[GraceZfold5]

Fingerprint lock buggy and not working most of the time on Galaxy Note 10 Plus

fed up... on screen fingerprint lock not match 90%, everytime phone lock and app lock not working..i think this is software issue...

Samsung.. kindly resolve it at earliest....

[msingh48]

use good quality screen protector like gadgetshield. Then fingerprint scanner will work 100 percent. This is a fault of screen protector.

[GraceZfold5]

didn't instal any screen protector!!

[batking33]

did you take off the screen protector that came pre installed on your note ?

[GraceZfold5]

no

[msingh48]

remove scanned fingerprint & register with new.

[GraceZfold5]

Already tried 2 times. still the same this problem is started with feb month sec update...

[Samsung_Support4]

Hi there,

Please perform the following steps to resolve the issue:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- If issue still persists, create data backup and reset the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

Regards,
Team Samsung Members

[Anonymous]

Hi please sign the petition for Note 9 series before you loose the oppurtunity for getting great features

https://www.change.org/p/change-org-to-get-what-we-deserve