Original topic:

Display discoloration

(Topic created on: 08-11-2020 04:12 PM)
691 Views
MegatronHunter
Active Level 2
Options
Galaxy Note
Recent software update ruins Samsung galaxy note 9. Recent security patch update on July 1st has damaged the adaptive display function. Screen has become yellow tint with patches even without using blue light filter. Couldn't get an appointment for service. No bug fixes update from Samsung. No help from customer service either. Previous version Samsung note 4 I have used it for almost 4 years. My little brother broke it otherwise it was the best ever note series samsung has ever released. Note 9 is okay to use except for this display discoloration problem and few others like overheating. 

Anyone else suffering from such problems with note series? 
Galaxy Note
I'm just keeping the display brightness to 15% that is fine for now.
0 Likes
Galaxy Note
Some people are telling its OLED screens problem. Screen burn 🔥. One has to change the display or is it just a bug which needs fix?
RubinTech
Active Level 4
Galaxy Note
Samsung Note 9 Display Problems
Please Join only if you are facing the Display discoloration or Overheating or horizontal lines on display when the brightness is set to low. All these issues are started recently after software update, not by any accidental or physical damage to display.
https://t.me/samsungDisplayProblem
cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.


2. Reset the device:- Settings > General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon > Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

0 Likes
Galaxy Note
I've did all of this and nothing happened. Not even a single support from your customer care service quoting "non-availability of service center because of the COVID19 pandemic."
0 Likes
AK0101
Active Level 6
Galaxy Note
All indian Users of Note 9

Please follow this link to escalate to CEO help desk

https://www.samsung.com/in/support/write-to-our-ceo/
0 Likes
Galaxy Note
Thanks AK0101. Will do that.
0 Likes
Galaxy Note
as usual useless reply from samsung customer care telling to visit nearby unavailable service center because of covid19. They are not planning to rectify it..
0 Likes
AfrozH
Active Level 1
Galaxy Note
samsung service center told me that my display is damaged and I have to change the display. But I know it's a software problem because my display works fine when I follow these steps.
1. Turn on AOD (always on display)
2. Tap the screen before unlock the phone. It shows the AOD.
3. Unlock the phone.
nasimbinjasim
Beginner Level 4
Galaxy Note
I have tried all the way I got from web . but my problem is not solve yet.
I hope Samsung provide us meaningful update so that this problem will get away.
is anyone flashed their phone with Odin
0 Likes