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11-20-2020 01:27 PM in
Galaxy NoteHey there,
My phone got damaged and a slight crack has appeared, but last week I don't know how my display started dimming, and then now...when I boot the phone, Samsung Note 9 message is shown properly, but then immediately display gets blank and nothing shows up...then I force reboot it and then the same happens everytime.
Please help!
Your Help is highly appreciated.
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11-24-2020 06:29 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support