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11-23-2024 12:46 AM in
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11-23-2024 06:39 AM in
Galaxy Note*Possible Causes*
1. *Motherboard or logic board issue*: The green line problem might be caused by a faulty motherboard or logic board. In this case, replacing the display alone won't resolve the issue.
2. *Display connector or flex cable problem*: The display connector or flex cable might be damaged, causing the green line issue. Inspecting and replacing these components might be necessary.
3. *Software-related issue*: Although less likely, it's possible that the green line issue is caused by a software problem. In this case, a software update or reset might resolve the issue.
*Solutions*
1. *Contact Samsung support*: Reach out to Samsung's customer support team and explain the situation. They may be able to provide additional guidance, repair options, or even replace your device if it's still under warranty.
2. *Visit a Samsung authorized service center*: Have your device inspected by a Samsung authorized service center. They can diagnose the issue and provide a more detailed estimate for the repairs.
3. *Consider a device replacement*: If the issue persists after attempting repairs, you may want to consider contacting Samsung about a possible device replacement or seeking a refund, depending on your warranty and local consumer laws.
Remember to stay calm and assertive when communicating with Samsung's support team. You deserve a satisfactory resolution to your issue.
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11-23-2024 07:43 AM in
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11-23-2024 07:44 AM in
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11-26-2024 10:34 AM (Last edited 11-26-2024 10:35 AM ) in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Therefore, please be assured that the device will be returned with all the features intact. As of now, there are no reported issues with Samsung devices.
In case any kind of issue occurs after repair, we are always here to help our customers resolve their problems. If you encounter any issues after your repair, we are always here to help you resolve the issue.
Warm Regards,
Samsung Customer Support
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11-26-2024 11:51 PM in
Galaxy Note