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01-30-2020 10:05 PM in
Galaxy NoteSolved! Go to Solution.
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01-31-2020 05:40 PM in
Galaxy NoteHi there,
We apologize for the inconvenience caused to you.
In order to examine the issues occurring in your device, we request you to kindly share the separate log files of the issues separately so that we can provide you the resolution as soon as possible.
Kindly send us the error log files by following below mentioned path-
Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Regards,
Team Samsung Members
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01-30-2020 10:17 PM in
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01-30-2020 10:24 PM in
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01-31-2020 05:28 AM in
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01-30-2020 10:28 PM in
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01-31-2020 03:04 AM in
Galaxy Note1.HardReset.info: At the very beginning hold down Volume Down + Power button for a couple of seconds to turn off the mobile.
2.HardReset.info: If the screen go dark start pushing Volume Up + Power key for a few seconds.
3.HardReset.info: Let go of held buttons when you see the SAMSUNG Galaxy logo.
4.HardReset.info: In Recovery Mode choose wipe data/factory reset. Use Volume buttons to scroll down and the Power key to confirm that.
5.HardReset.info: Then choose yes and confirm with the Power button.
6.HardReset.info: At the end select reboot system now
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01-31-2020 05:40 PM in
Galaxy NoteHi there,
We apologize for the inconvenience caused to you.
In order to examine the issues occurring in your device, we request you to kindly share the separate log files of the issues separately so that we can provide you the resolution as soon as possible.
Kindly send us the error log files by following below mentioned path-
Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Regards,
Team Samsung Members