BLACK SCREEN

[rishibagul]

New problem detected in my samsung note 9 phone . 

After automatic screen off phone couldnt start by pressing power button.As phone didnt responds.

It needs to forced restart for 3 to 4 time then the phone responds till next screen off.

ANY SOLUTION?

[PewDieFanno1]

Hi rishibagul, thank you for asking your doubts in Samsung members, I will try to help you out,
First connect your phone to the wall plug, that may help you out

[rishibagul]

i have reset my phone too

[ѵօϲɑӀ4ӀօϲɑӀ]

Bro this is software problem (It seems). Flashing complete firmware is the only option. So visit a service center and let them do it.

[rishibagul]

have u ever face that problem

[ѵօϲɑӀ4ӀօϲɑӀ]

Not on my handset but on customer's handset.

[Dilli]

I am really surprised on various issues cropping up due to updates. Ever since I got my Note 9 I never faced display, wifi, Bluetooth, or any other issues except battery degradation over time which too is not bad yet. Maybe I have an exclusive note 9. Touchwood 😉 . I also bought my note 9 when the set was just launched and fully imported for India and maybe that may be the reason. Many issues cropped up after phones got manufactured in Noida plant. I just hope your issues get resolved. Good luck 👍

[Rishikesh1]

Is your power button ok?

[rishibagul]

yes

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support