Automatically power off

[sir60raj]

My samsung galaxy note 10+ gets automatically power of when I do screen off so what can I do to resolve it?

Pls suggest some solution so that I can fixed it anyway!

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Galaxy device Auto-turn off issue:
→ Does this happen when you are using a particular app?
Note: Ensure that you only download apps from reliable and safe sources such as Galaxy apps or the Google Play Store.

→ Check the Power key or Side key.
Step 1: Remove any covers or accessories that may interfere with the device's buttons.
Step 2: Examine the Power or Side keys for regular movement. When you push the button, there should be a small but definite clicking sound. If the key becomes stuck, it may trigger unexpected shutdowns.

→ Check space availability: Settings > Battery and device Care > Storage.

→ Check device heating: If your device becomes too hot, it might switch off itself automatically. This can be after running for a long time or when running more power-intensive apps like playing games etc.

→ Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support