Original topic:

Android 12 update

(Topic created on: 02-02-2022 03:44 PM)
220 Views
Aronk76
Beginner Level 2
Options
Galaxy Note

I just updated my Note 20 to android 11 and now I am having issues with security locks.  Anytime I use anything other than the swipe, i.e. Pattern, PIN, Biometrics.  When I press the power button to lock the phone the unlock screen immediately pops back up.  This also happens if I just let the screen timeout.  I have tried changing every setting I can but at this point my only option for phone security is the swipe function. Can anyone help??

3 Comments
salmankhan07
Beginner Level 2
Galaxy Note
Samsung galaxy m40 android 12 update date
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RahulSRay
Active Level 4
Galaxy Note
Have a quick restart or wipe cache partition...
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
 
Warm Regards,  
Samsung Customer Support 

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